ASE Credit Union

Reviews

• ★ ★ ★ ☆ ☆
  I normally like this credit union, even though I'm no longer a member, but today I got the rudest customer service rep. She said she was at the call center in Wetumpka and was of absolutely no help. In the past, I dealt with reps at the branch off of Perry Hill Rd, and they are all always friendly and polite, even when they had to give me news I didn't particularly want to hear, lol. The lady I spoke with today needs to take lessons from those ladies in Montgomery because she is severely lacking any type of phone etiquette or courtesy. Plus she was loud.
  By April Taurus, March 04, 2018
• ★ ☆ ☆ ☆ ☆
  You can never get directly in touch with anyone at any branch....there is a central number to call and over the last couple of years when you call there is always a crazy amount of hold time....it averages 14 minutes just to get in touch with someone about a question that you can't answer through your online account....and most times it is a specific question that you need answered by someone in a particular branch. The telephone customer support is absolutely horrible.
  By Jody Bryant, December 13, 2017

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